Notice: Due to COVID-19 and unprecedented demand, your item may take longer than expected. Be aware our warehouse team is working hard to ensure you receive your purchase as soon as possible.
L'Amour Agape Shipping Policy
1. Order Processing Time
All our orders are processed and shipped out within 2 business days.
After the order is shipped out and received by the carrier, we will update you with a Track-and-Trace code with which you can follow your package and see the remaining shipping time.
Please allow 24 to 36 hours for the tracking information to update.
2. Shipping Address Changes
If you would like to change the shipping address for your order, please contact us by email and include your new shipping address. Once the order is shipped, we can not alter the shipping address anymore.
3. Shipping Methods, Costs, and Delivery Times
We currently offer free tracked shipping services to United States and United Kingdom. More locations will be added in the near future.
Average delivery times between 7 days to 15 days. Due to COVID-19 and unprecedented demand, your item may take longer than expected. Be aware our warehouse team is working hard to ensure you receive your purchase as soon as possible.
Be aware that these delivery times can become longer in case your order is placed during busier periods such as near Christmas or Thanksgiving.
4. Packages Damaged, Lost, or Missing While in Transit
If you have a suspicion of your parcel being lost or missing while in Transit, please contact us by email. We can contact the shipping company to investigate the issue.
If your package has indeed gone missing, we will send you a new one free of charge or send you a full refund.
If your package has arrived damaged, contact us and we will provide a replacement or refund as soon as possible.
We are not responsible for any items/ packages lost if it has been tracked as delivered
5. Customer Service
For questions, support, problems, please contact us by email at firstname.lastname@example.org